Shipping & service delivery policy

We do not sell or ship physical goods. All services — practice subscriptions, appointment bookings, digital prescriptions, records and instalment plans — are delivered electronically through the DoctorOS website. There are no shipping fees, carriers or delivery addresses involved.

• Paid practice plans activate immediately when payment is confirmed by the payment provider — typically within seconds, and at most a few minutes for bank transfers.
• The 14-day free trial activates instantly at sign-up, with no payment needed.
• You'll see your active plan in your dashboard's billing page and receive an in-app confirmation. If a payment succeeds but your plan doesn't activate within 30 minutes, contact us and we'll fix it with priority.

• Bookings are confirmed instantly — the slot is reserved the moment you complete the booking, and you can see it in your patient portal right away.
• Prepaid bookings are confirmed once the payment provider confirms the transaction; until then the slot is held for you for the payment window shown at checkout.
• Reminders are sent before every visit. Rescheduling and cancellation are self-serve from your portal, subject to the cancellation policy.

Visit notes, digital prescriptions and uploaded files are available in your health timeline as soon as the practitioner finalises them — usually before you've left the practice. Prescriptions carry a QR code any pharmacy can verify online instantly.

DoctorOS is provided over the internet, 24/7. Planned maintenance is announced in advance where possible and scheduled outside Pakistan business hours. The in-person medical care you book through DoctorOS is delivered by the practice at the address and time shown on your booking.

If something you paid for hasn't appeared, email no-reply@doctoros.org or call +92 321 8416082 (Mon–Sat, 9:00–18:00 PKT) with your payment reference.