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Questions about the product, a payment, or a refund — or just want to talk to a human before onboarding your practice? We're here.

Common questions

  • Refunds & payments — see the refund policy; include your booking or invoice reference when you write in.
  • A question for your doctor — use care requests in your portal rather than email, so the answer lands in your medical record.
  • Medical emergencies — DoctorOS is not an emergency service. Call 1122 or go to your nearest emergency department.